Refund Policy

We want you to be satisfied with your Heatheory experience. This Refund Policy outlines the terms for cancellations, refunds, and returns for our sauna sessions, memberships, and session packs.

Session Cancellations

Cancellations made at least 24 hours before your scheduled session receive a full refund or credit. Cancellations within 24 hours of the session are non-refundable. No-shows are non-refundable and will be counted as a used session.

Introductory Offer

The $20 first-time introductory session is non-refundable once booked. If you need to reschedule, please contact us at least 24 hours in advance to move your session to another available time.

Memberships

Monthly memberships can be cancelled at any time with 30 days’ notice. Cancellations take effect at the end of the current billing cycle. No partial refunds are issued for unused sessions within a billing period. Pre-paid membership fees are non-refundable.

Session Packs

Unused session packs are eligible for a pro-rated refund within 30 days of purchase, minus a 10% processing fee. After 30 days, session packs are non-refundable. Sessions used prior to the refund request will be charged at the single-session rate.

How to Request a Refund

To request a refund or cancellation, contact us at hello@heatheory.com or speak with our front desk staff at the studio. Please include your name, account email, and booking details. Refunds are processed to the original payment method within 5–7 business days.

Contact Us

Questions about our refund policy? Reach us at hello@heatheory.com or visit 900 Sterling Pkwy, Ste 30, Lincoln, CA 95648.